FAQs

Orders & payment

Which payment methods can I use? The available methods are shown at checkout for your region.

Which currency are prices in? Prices are currently displayed in GBP (£).

Can I change my order or delivery address? Please contact us as soon as possible with your order number. We can review changes before dispatch.

Shipping & delivery

Where do you deliver? Enter your address at checkout to see the available delivery options for your location.

How long does delivery take? The usual delivery timeframe is about one week. You will see the delivery information available for your address during checkout.

How can I track an order? Use the tracking link in your shipping confirmation or visit Track order.

My order has not arrived. What should I do? Check the tracking information, then contact us with your order number if you need help.

Returns & products

How do I request a return or report a damaged item? Contact us with your order number and details. For a damaged item, include photos so we can review it.

How do I choose a skincare product? Check the ingredients and directions on the product page. If your skin is sensitive, test a small area first.